AI receptionist for small business — answer every call and chat, 24/7.
An AI assistant on your website, phone line and messages that answers questions, qualifies enquiries and books appointments around the clock — then hands a summary to your team. Speed to lead decides who wins the job.
AI Receptionist: Chat & Phone at a glance
Flowmatix provides AI Receptionist: Chat & Phone for businesses in Toronto and the GTA in person, plus clients worldwide remotely. Answer every call, chat and enquiry in seconds, 24/7.
- Provider
- Flowmatix — digital studio in Toronto, Canada
- Serves
- Toronto and the GTA in person, plus clients worldwide remotely
- Includes
- Website chat assistant trained on your services and pricing; AI phone answering with call transcripts and summaries; Lead qualification and appointment booking
- Typical timeline
- 2–8 weeks
- Pricing
- Personalised quote in about 3 minutes, then a fixed-price written proposal
- Ownership
- You own the code, content, accounts and data
- Last updated
- October 17, 2026
From our own work: We built Nexora AI, a concept platform for AI agents that run business workflows, to show how agent-driven products should look and behave. Read the Nexora AI case study.
Never miss a lead after hours
Many enquiries arrive when nobody can answer — evenings, weekends, or while you're on a job. An AI receptionist answers your phone line, website chat, SMS and Instagram messages instantly, answers common questions, qualifies the enquiry and books appointments into your calendar.
Trained on your business, with a human handoff
We train the assistant on your services, service areas, hours and policies, write the escalation rules with you, and route urgent or complex conversations straight to your team with a summary. Every call and chat is transcribed and logged in your CRM.
Off-the-shelf tools vs a custom AI receptionist
Subscription AI receptionist apps are a good starting point for simple call answering. A custom setup makes sense when you need it connected to your own CRM, booking system and workflows, or when you want full control over the data — read our guide on AI chatbot costs to compare.
What's included
- Website chat assistant trained on your services and pricing
- AI phone answering with call transcripts and summaries
- Lead qualification and appointment booking
- SMS and Messenger/Instagram DM replies
- Instant handoff to your team for hot leads
- Every conversation logged in your CRM
What it means for your business
Reply in seconds
Prospects call whoever answers first. Now that's you.
Fewer interruptions
Routine questions answered without pulling your team off the job.
Nothing slips through
Every enquiry captured, summarised and followed up.
How we work
Discover
A short call to understand your business, customers and goals — then a fixed quote.
Design
We design around your brand and your customers, and you approve before we build.
Build & integrate
We develop, connect your tools and test on real devices.
Launch & grow
We go live, then keep improving through a monthly partnership — SEO, CRO, automation and AI.
Frequently asked questions
Will callers know they're talking to AI?
We recommend being transparent. The assistant introduces itself and offers to connect the caller with a person whenever they ask.
Can it book appointments directly?
Yes — it can check availability and book into Google Calendar, Outlook or your booking system, then send a confirmation.
How much does it cost?
Every AI Receptionist: Chat & Phone project is different, so we don't publish a price list. Answer a few questions in our quote builder and you'll get a personalised plan and estimate — compared with market prices and designed around your budget — in about 3 minutes.
Do I own what you build?
Yes. The code, content, accounts and data are yours. No lock-in — leave any time and we'll help you move.
Related reading
Ready to see what your project costs?
Answer a few questions and get a personalised plan, a comparison with typical market prices, and a clear next step. No obligation, no sales pressure.